FAME FACTORY CUSTOMER PRIVACY NOTICE
Registered name: Fame Factory Holdings Ltd
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
· How to complain
CONTACT DETAILS
data@fame-factory.com
WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Date of birth
· Purchase or account history
· Website user information (including user journeys and cookie tracking)
· Photographs or video recordings
· Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Purchase history
· Account information, including registration details
· Marketing preferences
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
· Names and contact information
· Video and CCTV recordings of public areas (including indoor and outdoor spaces)
· Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Recorded images, such as photos or videos
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Information relating to sponsorship
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
· Health and safety information
· Safeguarding information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Account information
· Purchase or service history
· Witness statements and contact details
· Relevant information from previous investigations
· Customer or client accounts and records
· Information relating to health and safety
· Correspondence
LAWFUL BASES AND DATA PROTECTION RIGHTS
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA
Our lawful bases for collecting or using personal information to provide services and goods are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We rely on legitimate interest to process and contact individuals who have purchased tickets or signed up for presale access, in order to fulfil the service they have requested. This includes sending essential communications such as confirmation emails, ticket delivery, and important information about the even, such as timings, location details, and what to expect on the day. These communications are necessary to ensure a smooth and informed experience for attendees.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We collect and use personal information to prevent, detect, investigate, or prosecute crimes where necessary for our legitimate interests and, in some cases, to meet our legal obligations. For example, we may use CCTV at our events to help ensure the safety and security of our attendees, staff, and the wider public. This processing is carried out with appropriate safeguards and in line with data protection laws.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
WHERE WE GET PERSONAL INFORMATION FROM
· Directly from you
· CCTV footage or other recordings
· Third parties:
· Our ticket agent Ticketmaster
HOW LONG WE KEEP INFORMATION
We retain your personal information for marketing purposes only for as long as you remain subscribed or engaged with our communications, or until you withdraw your consent. If you become inactive (e.g. no email opens or interactions) for 24 months, we will either delete your data or contact you to refresh your preferences. You can unsubscribe or update your preferences at any time.
WHO WE SHARE INFORMATION WITH
- Carefully chosen third-party service providers who support us in processing your booking, such as payment processors and ticketing platforms.
- Third party technology providers platforms including Mailchimp and TickX. They store customer data and enable us to deliver communications to you
SHARING INFORMATION OUTSIDE THE UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Mailchimp
Category of recipient: Marketing automation and email marketing platform.
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: EU-US DPF, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
